on orders of $250 or more, for deliveries within Australia
For orders under $250, we offer two options:
With exception to the Pranaline Pranamat, as this product is too big to fit inside EXPRESS POST satchels. The Pranaline Pranamats are shipped via REGISTERED POST with tracking.
For orders $250 and over, we gift you FREE shipping via EXPRESS POST.
OUTSIDE OF AUSTRALIA
We currently ship to New Zealand, Canada and the United States via REGISTERED POST (3 - 10 days). Flat rate fees are as follows:
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
All orders are processed within 24 hours and dispatched from our Sydney Australia warehouse, Monday through Friday. All orders placed after 11am on Friday and on the weekend will be dispatched Monday morning.
RECENTLY I’VE HEARD ABOUT ONLINE SHOPS WHO DON’T CARRY STOCK BUT HAVE DROP SHIPPING ARRANGEMENTS WITH SUPPLIERS. IS THIS SOMETHING YOU DO?
We do not have ‘drop shipping’ arrangements with the brands/products that we stock. All orders that you place will be sent together as one parcel from our Sydney warehouse. Be Genki Pty Ltd (Be Naturallyou's big sister) is the official importer and distributor (within Australia) for the majority of brands that we stock.
MY PARCEL HASN’T ARRIVED YET. WHAT DO I DO?
Once your parcel has left our warehouse it’s in the hot little hands of Australia Post. Whilst we’d love to guarantee Next Day Delivery, we unfortunately cannot, as we have no control over Australia Post. They are usually accurate and excellent with all our Express Post parcels. However, if it’s been a few days and you’re worried, please do email firstname.lastname@example.org with your order/tracking number and we will happily reply as soon as possible. Tracking numbers are included on your “Shipped” email.
DO YOU HAVE A RETURNS POLICY?
Any unused product(s) may be returned within 7 days of delivery. Please note, returned product(s) MUST be in original condition, in their original packaging. We cannot accept returns of opened or used product(s), returned product(s) damaged in transit (so please pack your returned goods properly), or product(s) received more than 7 days after delivery date. Shipping and handling costs are not refundable. To begin the process of returning product(s) please email email@example.com with the reason why you would like to return the product(s) and we will provide you with a RETURN PROCESSING NUMBER and the next steps. Please do not send product(s) back to our warehouse without a RETURN PROCESSING NUMBER.
YIKES! IT APPEARS THAT THERE IS MISSING PRODUCT(S) FROM MY ORDER. WHAT DO I DO?
Our warehouse boys take great care and pride in preparing your order, and to-date we have a pretty impressive track record, as the orders are double checked by our team. However, if you do happen to discover any incorrect, missing or damaged product(s) please email firstname.lastname@example.org within 24 hours of you receiving the delivery and we’ll happily get on to it immediately.